Luminant Music Support

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Reason for your inquiry?




Which platforms will support Luminant Music?

Luminant Music is currently available as a desktop application for 64-bit Windows.

How can I see which scenes are included in each edition of Luminant Music?

Visit the Luminant Music Gallery to see the scenes included in the Trial, Lite, Standard, and Ultimate editions.

May I monetize videos made with Luminant Music?

Absolutely! Luminant Music is a creative tool, and we are excited to see how it can be used creatively as well as commercially. Any videos you produce with it are yours to share and monetize however you like.

May I use Luminant Music for a commercial event such as a concert or a music festival?

Definitely! Once you purchase the application, you may use Luminant Music for any personal or commercial purpose.


If I installed the trial, do I need to download and install a different version after I purchase a license key?

No, if you have already installed the Luminant Music trial, click the About icon, found at the top of the of the application, to enter the license key you received when you purchased the Lite, Standard, or Ultimate edition.

Will my license key work for future versions?

The license key you received when you purchased Luminant Music will work for all point releases until the next major release. For example, if you purchased a license key for version 2.0.1, the key will be valid for 2.0.2, 2.1.0, 2.2.0, etc. A new key will be required for the next major release, which would be 3.0 in this example.

I purchased Luminant Music, but now I lost my license key or can’t find my order. What should I do?

Visit this website and enter the email address associated your account.

I purchased Luminant Music, but I need to reset the license key on some devices. What should I do?

Please contact Luminant Music technical support, using the form on this web page. Be sure you enter the email address you used when you purchased Luminant Music.


Luminant Music is running slowly. What can I adjust?

Performance varies significantly across computers, but can be improved by reducing quality or display size. See the Performance Optimization page of the Luminant Music User Guide for more information.

Can I use the microphone to drive the scenes?

Yes. Click the Main Menu button on the bottom left. Select Microphone. The performance of this feature may vary based on the quality of the microphone.

How can I ensure my video looks great on YouTube?

Render your video at 2k resolution or greater. If you are playing music with a fast beat, try rendering at a minimum of 60 frames per second.


How do I keep Luminant Music from auto-advancing the scene changes? I want to choose one scene for my whole song.

1. Click the Application Settings icon near the Main Menu button on the bottom left of the screen. The SETTINGS menu will open.
2. Click Scene Configuration.
3. Toggle AUTO-ADVANCE to off.
This setting will keep Luminant Music displaying only one scene until you select another one, using the Scene Select tools at the top of the screen.

How does the “USE EXTERNAL ENCODER” option work? How do I create other types of videos such as MP4s?

By default, Luminant Music’s Video Producer will produce a .WEBM file. You have the option to use an external encoder to produce a video in a different file type such as an MP4.

To encode to a different file type, you will need to add a command-line encoder and an encoderData.txt file to the StreamingAssets folder within the Luminant Music installation, typically found through the following path:
C:\Program Files\Cybernetic Entertainment\Luminant Music\LuminantMusic_Data\StreamingAssets\
One popular external encoder is the FFMPEG encoder. If you have already installed Luminant Music, follow these steps to add the FFMPEG encoder.

1. Download the FFMPEG encoder (or other external encoder) to your computer and place it in the StreamingAssets folder in the path indicated above or wherever you installed Luminant Music.
2. Download this sample encoderData.txt file, configured to encode MP4 files for the FFMPEG encoder, and place it in the StreamingAssets folder as well.
3. On the SETTINGS panel of the Video Producer, under VIDEO CONFIGURATION, set the toggle beside USE EXTERNAL ENCODER to YES.

Your favorite music is going to look amazing.

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